If you need help with orders, prescription upload, product availability, delivery, account issues, or general support, you can contact us through the details below.
We aim to provide practical support for customers using the platform and for order-related queries connected to our Ayurvedic medicine store.
Customer support
- order status
- prescription upload
- guided / prescription-required products
- delivery and shipping queries
- cancellation / refund requests
- account-related issues
- product availability enquiries
- general website support
Contact details
Phone: 9471520202 Email: sdbahs@rediffmail.com Address: Shivesta, Bambam Baba Path, Near Hanskoop, Deoghar, Jharkhand – 814112 Business Identity: A unit of SDB Ayurvedic Health Services
Support availability
Our support response may vary depending on business hours, order volume, prescription review workload, and local holidays or operational conditions. Where applicable, we will make reasonable efforts to respond and guide customers through the relevant process.
Prescription and guided-product support
- upload your prescription through the prescription upload page
- contact support for order-status clarification
- use the doctor-support section where applicable
Order-related assistance
- order number
- registered mobile number
- product name
- prescription upload reference, if applicable
Delivery and shipping support
If your issue is related to local delivery, courier shipment, delayed dispatch, pincode serviceability, or COD-related order status, please contact us with your order details so the matter can be checked appropriately.
Important note
Customer support is intended to help with order processing, platform use, and related service issues. It should not be treated as a substitute for consultation with a qualified Ayurvedic doctor where product-specific guidance or treatment advice is required.
Need physician guidance?
If you are looking for consultation support for guided medicines, please use the doctor-support section of the platform where available.