At Ausadhalay, we value your privacy and aim to handle your personal information responsibly. This Privacy Policy explains how we may collect, use, store, and process information when you visit our website, create an account, place an order, upload a prescription, contact us, or otherwise interact with our platform.
By using our website, you agree to the collection and use of information in accordance with this policy, subject to applicable law and our platform processes.
Information we may collect
Depending on how you use the website, we may collect information such as:
A. Personal and account information: name, mobile number, email address, password or account login credentials, saved account details.
B. Order and delivery information: billing and shipping address, pincode, contact details, order details, payment mode, order status and transaction-related details.
C. Prescription and health-related documents: for selected products or order flows, we may collect uploaded prescription files, doctor name where provided or visible, related order references, and other information voluntarily submitted as part of the prescription upload or review process.
D. Communication information: enquiry details, support messages, contact form submissions, and customer service interactions.
E. Technical and usage information: browser/device details, IP address, pages visited, session/activity information, and website usage patterns. This information may be used for operational, analytics, security, and performance purposes.
How we may use your information
- creating and managing user accounts
- processing orders
- arranging delivery and logistics
- handling payments and order verification
- reviewing prescription-linked orders where applicable
- responding to customer support requests
- maintaining website security and functionality
- improving catalog, service flow, and user experience
- communicating order, account, and support updates
- complying with reasonable operational, legal, or internal process requirements
Prescription-related information
For selected products, prescription upload or physician-guided order handling may be required. Where prescription information is submitted, it is used only for order review, verification, and related support purposes; it does not mean the website is diagnosing, prescribing, or replacing direct consultation; and it may be reviewed as part of responsible order processing for selected products.
Customers should upload only information relevant to the order and prescription process.
Sharing of information
We do not share customer information casually or unnecessarily. However, information may be shared with appropriate third parties where reasonably required for platform operations, such as payment service providers, delivery/logistics partners, technical service providers, support/service partners involved in platform operations, and internal review teams handling order, prescription, or support processes.
Information may also be disclosed where required for legal, regulatory, security, fraud-prevention, or platform-protection purposes.
Payment information
Online payments may be processed through third-party payment service providers. We do not intend to store full payment instrument details on our platform beyond what is reasonably required for order records, transaction reference, and operational support.
Payment handling may be subject to the policies and systems of the relevant payment provider.
Account security
Customers are responsible for maintaining the confidentiality of their account credentials and for activities occurring under their account. If you believe your account has been accessed without authorization, you should contact us promptly through the support channels available on the website.
Data storage and retention
We may retain information for as long as reasonably necessary for purposes such as order fulfillment, customer support, account maintenance, record keeping, prescription-linked order review, and legal, operational, or dispute-resolution needs. The exact duration may vary depending on the type of data and business requirement.
Cookies and similar technologies
- login/session handling
- user convenience
- analytics
- site performance
- basic personalization or functional continuity
You may manage cookie settings through your browser, though disabling certain functions may affect website usability.
Third-party services and links
The website may include integrations, links, or services involving third parties such as payment providers, logistics providers, external support/contact tools, and doctor-support or related features where applicable. Use of such services may also be subject to the privacy or usage practices of the relevant third party.
Data accuracy
Customers are expected to provide accurate and up-to-date information when creating an account, placing an order, or submitting prescription-related details. Incorrect or incomplete information may affect order processing, support response, delivery, or prescription verification.
User rights and requests
Subject to applicable law and practical platform limits, users may contact us regarding correction of account/contact information, account-related queries, order and prescription-related support, and other reasonable privacy-related requests. Some information may continue to be retained where necessary for operational, legal, or record-keeping reasons.
Protection of information
We aim to take reasonable measures to protect customer information from unauthorized access, misuse, or loss. However, no online system can guarantee absolute security, and users should also take reasonable care in protecting their devices, accounts, and credentials.
Children and sensitive use
The website is intended for lawful and responsible use. Where prescription or health-related documents are uploaded, customers should submit only information that is reasonably necessary for the relevant order or support process.
Policy updates
We may update this Privacy Policy from time to time as the platform, legal environment, or business processes evolve. Updated versions may be posted on the website.
Contact us
If you have questions regarding this Privacy Policy or the handling of your information, please contact us through the support or contact details made available on the website.