At Ausadhalay, we treat Ayurvedic medicines with the seriousness they deserve. While many products on our website may be purchased directly, certain medicines are best used under the guidance of a qualified Ayurvedic doctor. For such selected products, prescription verification may be required before order processing or dispatch.
Why prescription may be required
Some Ayurvedic medicines are not meant for casual or unsupervised use. Depending on the nature of the product, ingredients involved, or the need for physician-guided usage, we may require a valid prescription before dispatching the item.
This policy helps us maintain a responsible medicine-dispensing approach and supports safe and informed product use.
Which products may require prescription
- Prescription Required
- Physician Guidance Advised
- Guided Purchase products
The exact requirement will be shown on the relevant product page.
Who can prescribe
For products requiring prescription verification on our platform, the prescription should be from a qualified Ayurvedic doctor.
Where a product is marked for physician-guided use, customers are encouraged to consult a qualified Ayurvedic doctor before purchase.
How the prescription process works
- You may add the product to cart and place the order.
- If prescription verification is required, the order or relevant item will remain on hold until review.
- You can upload your prescription through the prescription upload section on our website.
- Our team will review the submitted prescription before processing dispatch of the applicable item(s).
Accepted prescription formats
- JPG
- PNG
Please ensure that the uploaded prescription is clear and readable.
Prescription review timeline
Prescription review may take up to 2 days. Orders containing prescription-required products may remain on hold during this review period.
Dispatch timelines may therefore differ from standard non-prescription orders.
If the prescription is unclear, incomplete, or not acceptable
- unclear
- incomplete
- unreadable
- not sufficient for verification
- not issued by a qualified Ayurvedic doctor
Then the order may be placed on hold, delayed pending clarification, kept unprocessed until valid documents are provided, or cancelled if required prescription verification is not completed. Where applicable, refund handling will be subject to the order/payment status and our cancellation/refund process.
Customer responsibility
- uploading a valid and readable prescription where required
- ensuring that the prescription belongs to the intended user/patient
- providing correct order and contact details
- responding if our team requests clarification or clearer documents
Role of Ausadhalay
Ausadhalay is an online Ayurvedic medicine store. We do not use this process to diagnose, prescribe, or replace medical consultation through the website.
Prescription upload and review on our platform are intended only to support responsible order processing and dispensing for selected products.
Consultation support
If you do not already have a prescription for a product that requires physician guidance, you may use our doctor-support section to find an Ayurvedic doctor for consultation.
Important note
Not all products on our website require prescription verification. This policy applies only to selected products where such requirement is shown or applied as part of the order review process.
Need help?
If you need assistance with prescription upload or order status, please contact our support team through the contact options available on the website.