At Ausadhalay, we aim to dispatch and deliver orders in a structured and responsible manner. Since our platform includes both directly purchasable products and selected physician-guided items, shipping timelines may vary depending on the nature of the order, delivery location, and prescription verification requirements where applicable.
Delivery coverage
- Local delivery for selected pincodes through our own delivery arrangement
- Pan-India shipping for serviceable locations outside the local delivery area
Delivery availability may depend on the pincode entered at checkout.
Local delivery
For eligible local pincodes, orders may be delivered through our local delivery network.
Local delivery timelines may vary depending on order timing, stock availability, local service area, and prescription review requirements for selected products.
Pan-India shipping
For locations outside our local delivery area, orders will be shipped through our courier/logistics partners, subject to serviceability.
Pan-India shipping timelines may vary depending on destination pincode, courier partner coverage, stock availability, and prescription review requirements where applicable.
Shipping charges
Shipping charges, if applicable, will be shown at checkout.
These may depend on delivery location, order value, shipping weight, and delivery mode.
Cash on Delivery (COD)
Cash on Delivery may be available on eligible orders and serviceable locations. Where COD is available, an additional COD charge may apply. This charge, if applicable, will be shown clearly during checkout before order confirmation.
Prescription-related orders
For selected medicines, prescription verification may be required before dispatch. In such cases the order or relevant item may remain on hold until review, dispatch timelines may begin only after successful prescription verification, and delivery estimates may therefore differ from standard non-prescription orders.
Prescription review may take up to 2 days.
Order processing and dispatch
- stock availability
- address and pincode serviceability
- prescription verification where required
- payment status
- internal order review where applicable
Dispatch timelines may vary depending on the nature of the order.
Partial shipment / availability situations
- out of stock
- under prescription review
- unavailable for immediate dispatch
Then the order may be delayed, held, modified, or processed based on operational feasibility. Where required, our team may contact the customer for clarification or next steps.
Delivery delays
- courier disruptions
- local service limitations
- weather or transport issues
- stock issues
- prescription verification delays
- address or contact issues
In such cases, we will make reasonable efforts to process and support the order appropriately.
Incorrect or incomplete address details
- full address
- contact number
- pincode
- landmark where needed
Incorrect or incomplete information may lead to dispatch delays, failed delivery attempts, or additional coordination requirements.
Unserviceable locations
- place the order on hold
- contact the customer for an alternate address
- cancel the affected order, where required
Delivery confirmation and receipt
Once an order is delivered, it will be considered fulfilled based on delivery confirmation through the applicable delivery method or courier status.
Customers are requested to check the package at the time of receipt and report visible delivery-related issues, if any, through the support channels available on the website.
Important note
Estimated shipping or delivery timelines shown on the website, if any, are indicative and may vary depending on product type, serviceability, and order-specific review requirements.
Need help?
If you have questions regarding shipping, delivery coverage, order status, or dispatch timing, please contact our support team through the contact options available on the website.