Welcome to Ausadhalay. By accessing or using this website, creating an account, browsing products, placing an order, uploading a prescription, or otherwise interacting with the platform, you agree to these Terms & Conditions.
These terms govern your use of the website and the services, features, and order processes available through it.
About the platform
Ausadhalay is an online Ayurvedic medicine store designed to facilitate responsible access to Ayurvedic medicines, related products, and selected support features.
The website is intended to function as a product and order platform. It is not designed as a disease-based treatment recommendation system, symptom-checking tool, or substitute for consultation with a qualified practitioner.
Acceptance of terms
- Privacy Policy
- Shipping Policy
- Return / Refund / Cancellation Policy
- Prescription Policy
- Responsible Use Policy
User responsibility
- providing accurate account and order information
- maintaining the confidentiality of login credentials
- using the platform lawfully and responsibly
- placing orders only for genuine and lawful personal use
- uploading valid prescription information where required
- consulting a qualified Ayurvedic doctor where guidance is appropriate
Product information and platform role
We aim to present product information in a structured and responsible manner. However product details, images, and descriptions may be updated over time; packaging, labeling, or manufacturer presentation may vary; product availability may change without prior notice; and information provided on the website should not be treated as a substitute for direct medical consultation where physician guidance is needed.
For selected products, physician guidance or prescription verification may be required before dispatch.
Product availability and pricing
- stock availability
- operational readiness
- prescription verification where applicable
- location serviceability
- order review where required
Prices shown on the website are subject to change without prior notice. Final applicable price and charges will be reflected at checkout, subject to system logic, availability, and applicable fees.
Orders
- stock verification
- prescription verification
- address and pincode serviceability
- payment confirmation
- order review for selected products
- operational feasibility
We reserve the right to hold, modify, reject, or cancel orders where reasonably necessary.
Prescription-related products
For selected products, the website may require prescription upload, prescription verification, or a physician-guided purchase flow. In such cases the product may still be added to cart and ordered, dispatch may remain on hold until review is completed, prescription review may take up to 2 days, and orders may be delayed, held, modified, or cancelled if valid prescription requirements are not met.
Prescription handling does not mean the website is diagnosing, prescribing, or replacing direct consultation with a qualified Ayurvedic doctor.
User conduct and prohibited use
- misuse the website or its order flow
- submit false, misleading, or invalid information
- upload forged, unclear, or irrelevant prescription documents intentionally
- interfere with website functionality or security
- attempt fraudulent transactions
- use the platform for unlawful or abusive purposes
We reserve the right to suspend, restrict, or terminate access where misuse or suspicious activity is detected.
Accounts
Users may create and use accounts for convenience, order tracking, saved addresses, wishlist, and related functions. Users are responsible for keeping login credentials secure, ensuring account information remains accurate, and all activity occurring through their account, to the extent reasonably attributable to them.
Payments
Orders may be paid for through available payment methods shown at checkout, including online payment and, where eligible, Cash on Delivery.
Payment processing may involve third-party payment service providers. Successful order placement may still remain subject to stock availability, prescription-related review where applicable, and serviceability and internal order validation.
Shipping and delivery
Shipping and delivery are governed by the applicable Shipping Policy. Delivery timelines may vary depending on local delivery eligibility, courier serviceability, stock status, prescription verification, and operational conditions. Estimated timelines, where shown, are indicative and not absolute guarantees.
Cancellation, returns, and refunds
Cancellation, return, replacement, and refund requests are governed by the applicable Return / Refund / Cancellation Policy. Because the platform deals in medicines and related health products, not all delivered items may qualify for return. Requests are subject to product type, order stage, verification of issue, and business process review.
Wishlist and saved items
Wishlist and saved-product features are provided for user convenience. Availability of a product in wishlist does not guarantee stock, price lock, or future availability.
Doctor-support and related features
The website may include doctor-support, consultation-support, or practitioner-discovery features where applicable. Such features are intended to support users in seeking qualified guidance where needed. They should not be interpreted as disease-based recommendation engines, guaranteed treatment pathways, or substitute for independent professional judgment by a qualified Ayurvedic doctor.
Intellectual property and site content
The website content, layout, branding, design elements, images, text, and other materials may not be copied, reproduced, republished, or commercially misused without authorization, except as otherwise permitted by law or platform use.
Limitation of platform role
Ausadhalay operates as an online Ayurvedic medicine store and related support platform. The website is not intended to function as an emergency service, diagnosis platform, or substitute for direct medical care. Users are responsible for seeking timely professional medical attention where required.
Accuracy and updates
We make reasonable efforts to keep the website updated, but we do not guarantee that all information will always remain complete, error-free, or current in every instance. Product content, availability, policies, and operational flows may change over time.
Suspension, restriction, or cancellation of access
- misuse
- fraud concerns
- policy violations
- repeated failed transactions
- invalid prescription submission
- operational or security concerns
Policy changes
We may update these Terms & Conditions from time to time as business processes, platform features, or legal/operational needs evolve. Updated versions may be posted on the website.
Contact and support
For order support, prescription-related issues, delivery matters, refund/cancellation requests, or general platform questions, users may contact us through the support and contact options made available on the website.